Privacy Policy

Power Wash Empire ("we", "us", or "our") operates a pressure cleaning and exterior washing business in Newcastle, NSW, Australia. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By contacting us, using our website, or engaging our services, you agree to the practices described in this policy.

1. What Information We Collect

We collect personal information that you provide directly to us, including:

• Name and contact details (phone number, email address, home address)
• Property details relevant to the service requested
• Payment information (processed securely — we do not store card details)
• Communications you send us via phone, email, or contact form
• Photos of your property taken before and after a job (with your consent)

We also collect non-personal technical data automatically when you visit our website, including your IP address, browser type, pages visited, and time of visit. This data is used in aggregate form only.

2. How We Use Your Information

We use your personal information to:

• Provide and schedule the cleaning services you have requested
• Communicate with you about your booking, quote, or job
• Send invoices and process payments
• Respond to enquiries and complaints
• Improve the quality of our services
• Comply with legal obligations

We do not use your personal information for direct marketing without your consent. If you opt in to receive updates or promotions, you can opt out at any time by contacting us directly.

3. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Payment processors to complete transactions securely
• Scheduling or CRM software providers who assist in operating our business
• Government or regulatory bodies where required by law

Any third-party service providers we engage are required to handle your information in accordance with the Australian Privacy Act.

4. Storage and Security

Your personal information is stored securely. We take reasonable steps to protect it from misuse, interference, loss, and unauthorised access, modification, or disclosure.

We retain your information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When no longer needed, information is securely deleted or de-identified.

5. Cookies

Our website may use cookies — small text files stored on your device — to improve your browsing experience. Cookies do not identify you personally. You can disable cookies in your browser settings, though some website features may not function correctly as a result.

6. Your Rights

Under the Australian Privacy Act, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or out-of-date information
• Complain if you believe we have breached the Australian Privacy Principles

To make an access or correction request, contact us using the details below. We will respond within a reasonable time, generally within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing any personal information.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page with the date of last update noted at the top. Continued use of our services after an update constitutes acceptance of the revised policy.

9. Contact Us

For any privacy-related questions, access requests, or complaints, contact us at: