Terms of Service

These Terms of Service ("Terms") govern the services provided by Power Wash Empire("we", "us", or "our"), a pressure cleaning and exterior washing business operating in Newcastle, NSW, Australia. By requesting a quote, making a booking, or engaging our services, you agree to these Terms.

1. Quotes and Bookings

Quotes are provided free of charge and are valid for 30 days unless stated otherwise. A quote is an estimate based on the information and access available to us at the time. If the condition, size, or accessibility of the property differs materially from what was described, we may revise the quote before commencing work and will discuss any change with you first.

2. Access and Site Requirements

You agree to provide, at the scheduled time:

• Clear and safe access to the areas to be cleaned
• Access to a working outdoor water tap and, where required, power
• Removal of vehicles, furniture, and personal items from the work area
• Notice of any fragile surfaces, coatings, defects, or hazards we should know about

Where access or water is not available at the scheduled time and the job cannot proceed, a call-out fee may apply.

3. Condition of Surfaces

Cleaning can reveal or, on already-compromised surfaces, worsen pre-existing damage such as cracks, spalling, loose render, failing sand joints, oxidised paint, or lifting coatings. We assess surface condition before starting and will advise you if we believe cleaning carries a risk. Where you ask us to proceed after being advised of a risk, we are not liable for damage arising from the pre-existing condition of the surface.

4. Results and Guarantees

We use the correct method for each surface and aim for the best achievable result. Some staining — such as deeply embedded oil, rust, or permanent oxidation — may not fully remove. Where this is likely, we will tell you before we start. Our six-month mould-free guarantee applies only to surfaces correctly pre-treated during the original job, as described for the relevant service.

5. Payment

Unless otherwise agreed in writing, payment is due on completion of the work. We accept the payment methods advised at the time of booking. Recurring service plans are billed per visit at the agreed rate. Overdue accounts may incur reasonable recovery costs.

6. Cancellation and Rescheduling

You may cancel or reschedule a booking by contacting us at least 24 hours before the scheduled time at no charge. We may reschedule where weather makes work unsafe or would compromise the result — for example, high wind during roof or height work. We will contact you as early as practical if this occurs.

7. Liability

We carry public liability insurance and take reasonable care in performing our services. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law that cannot lawfully be excluded. To the extent permitted by law, our liability for any claim arising from our services is limited to re-performing the service or refunding the amount paid for it.

8. Photography

With your consent, we may take before-and-after photos of the work for quality records and marketing. Photos are framed to avoid identifying details such as house numbers where practical. You may decline or withdraw consent at any time by telling us.

9. Changes to These Terms

We may update these Terms from time to time. The current version will always be available on this page with the date of last update noted at the top. The Terms that apply to your job are those in effect at the time of your booking.

10. Contact Us

For any questions about these Terms, contact us at: